How To Fix /PF1/MSG_RE748 - Payment Item &1 was matched by Recall &2 but is locked by another process

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_RE -

• Message number: 748

• Message text: Payment Item &1 was matched by Recall &2 but is locked by another process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_RE748 - Payment Item &1 was matched by Recall &2 but is locked by another process ?

  The SAP error message /PF1/MSG_RE748 indicates that a payment item (identified by &1) was matched by a recall (identified by &2), but it is currently locked by another process. This typically occurs in the context of financial transactions, particularly in payment processing or reconciliation scenarios.
  Cause:
  
  Concurrency Issues: The payment item is being accessed or modified by another user or process, leading to a lock. This can happen if multiple users are trying to process the same payment item simultaneously.
  Long-running Transactions: If a transaction takes too long to complete, it may hold a lock on the payment item, preventing other processes from accessing it.
  System Configuration: Certain configurations in the SAP system may lead to locks being held longer than necessary.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for a few moments and then retrying the operation may resolve the issue.
  Identify the Locking Process: Use transaction codes like SM12 (to view and manage locks) to identify which user or process is holding the lock on the payment item. You can then communicate with the user or investigate the process.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock from SM12. However, this should be done with caution to avoid data inconsistencies.
  Check for Long-running Processes: Investigate if there are any long-running transactions that may be causing the lock. If so, consider optimizing those processes.
  System Configuration Review: Review the system configuration related to locking mechanisms to ensure they are set up correctly and efficiently.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related errors or warnings.
  ST22: To analyze dumps that may provide insights into the issue.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Documentation: Review user documentation or training materials related to payment processing in your SAP environment to ensure proper procedures are being followed.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.