How To Fix /PF1/MSG_PO_P748 - Payment Item &1 was matched by Recall &2 but is locked by another process

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_P -

• Message number: 748

• Message text: Payment Item &1 was matched by Recall &2 but is locked by another process

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_P748 - Payment Item &1 was matched by Recall &2 but is locked by another process ?

  The SAP error message /PF1/MSG_PO_P748 indicates that a payment item (identified by &1) was matched by a recall (identified by &2), but it is currently locked by another process. This typically occurs in scenarios involving payment processing, where multiple transactions or processes may be trying to access or modify the same payment item simultaneously.
  Cause:
  
  
  Concurrent Processing: The most common cause of this error is that another user or process is currently working on the same payment item. This could be due to:
  
  Another user trying to process the same payment.
  A background job or automated process that is locking the payment item for processing.
  
  
  
  Transaction Locking: SAP uses locking mechanisms to prevent data inconsistencies. If a payment item is being processed, it will be locked until the process is completed.
  
  
  System Performance Issues: Sometimes, system performance issues can lead to delays in releasing locks, causing this error to appear even if the other process has completed.
  
  
  Solution:
  
  
  Wait and Retry: The simplest solution is to wait for a few moments and then retry the operation. If the other process completes, the lock will be released, and you should be able to proceed.
  
  
  Identify the Lock: If the issue persists, you may need to identify which process is holding the lock. You can use transaction codes like SM12 (to view and manage locks) or SM21 (to check system logs) to find out more about the locking process.
  
  
  Terminate the Lock: If you identify a process that is holding the lock unnecessarily, you may need to terminate it. This should be done with caution and typically requires appropriate authorizations.
  
  
  Check for Background Jobs: If there are background jobs running that might be locking the payment item, you can check them using transaction SM37 and see if they can be stopped or rescheduled.
  
  
  Consult with IT Support: If you are unable to resolve the issue, it may be necessary to consult with your IT support team or SAP Basis team for further assistance. They can provide insights into system performance and locking issues.
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for errors and warnings.
  SM37: To monitor background jobs.
  
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP documentation related to payment processing and locking mechanisms to understand how to manage and troubleshoot these types of issues effectively.
  
  
  By following these steps, you should be able to address the error message and continue with your payment processing tasks.