How To Fix /PF1/MSG_PO_EV306 - Communication error with external fraud detection system

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_EV -

• Message number: 306

• Message text: Communication error with external fraud detection system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_EV306 - Communication error with external fraud detection system ?

  The SAP error message /PF1/MSG_PO_EV306 Communication error with external fraud detection system typically indicates that there is a communication issue between the SAP system and an external fraud detection system that is integrated into the procurement process. This error can arise due to various reasons, including network issues, configuration problems, or issues with the external system itself.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external fraud detection system, such as firewall settings, network outages, or incorrect IP addresses.
  Configuration Errors: The integration settings in SAP may not be correctly configured, leading to communication failures.
  External System Downtime: The external fraud detection system may be down for maintenance or experiencing its own issues.
  Authentication Issues: There may be problems with the credentials or tokens used to authenticate the connection to the external system.
  Data Format Issues: The data being sent to the external system may not be in the expected format, causing the communication to fail.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external fraud detection system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in SAP for the integration with the external system. This includes checking the URL, ports, and any other relevant parameters.
  Monitor External System Status: Check the status of the external fraud detection system to ensure it is operational. If it is down, you may need to wait until it is back online.
  Validate Authentication Credentials: Ensure that the credentials used for authentication are correct and have not expired. Update them if necessary.
  Check Data Formats: Review the data being sent to the external system to ensure it meets the required format and structure. Make adjustments as needed.
  Consult Logs: Check the application logs in both SAP and the external system for any error messages or additional information that can help diagnose the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Integration Documentation: Review the integration documentation for the external fraud detection system to ensure that all requirements are met.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the external fraud detection system for further assistance.
  
  By following these steps, you should be able to identify and resolve the communication error with the external fraud detection system.