How To Fix /PF1/MSG_PO_D105 - Duplicate customer account &1 in SLA &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_PO_D -

• Message number: 105

• Message text: Duplicate customer account &1 in SLA &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_PO_D105 - Duplicate customer account &1 in SLA &2 ?

  The SAP error message /PF1/MSG_PO_D105 Duplicate customer account &1 in SLA &2 indicates that there is a duplicate customer account in the system for a specific Service Level Agreement (SLA). This error typically arises during the processing of purchase orders or when managing customer accounts in the SAP system.
  Cause:
  
  Duplicate Entries: The primary cause of this error is the existence of multiple customer accounts with the same identifier (e.g., customer number) in the specified SLA.
  Data Migration Issues: If data has been migrated from another system, it is possible that duplicate records were created during the migration process.
  Configuration Errors: Incorrect configuration settings in the customer account management or SLA setup can lead to this issue.
  
  Solution:
  
  
  Identify Duplicates:
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., KNA1 for customer master data) and search for duplicate entries based on the customer account number.
  Check the SLA configuration to see if the same customer account is being referenced multiple times.
  
  
  
  Remove or Merge Duplicates:
  
  If duplicates are found, determine which entry is valid and either delete or merge the duplicate accounts as appropriate.
  Ensure that all related transactions and data are updated to reflect the changes made.
  
  
  
  Review Data Migration Processes:
  
  If the issue arose from a data migration, review the migration process to ensure that it includes checks for duplicates before importing data into the SAP system.
  
  
  
  Configuration Review:
  
  Review the configuration settings for customer accounts and SLAs to ensure that they are set up correctly and do not allow for duplicate entries.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to customer account management and SLAs for additional guidance on resolving this issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer) for managing customer accounts.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to view and modify customer account data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.