How To Fix /PF1/MSG_LOG_GUI089 - Error during ordering customer identification

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_LOG_GUI -

• Message number: 089

• Message text: Error during ordering customer identification

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_LOG_GUI089 - Error during ordering customer identification ?

  The SAP error message /PF1/MSG_LOG_GUI089 typically indicates an issue related to the ordering of customer identification, which can occur in various contexts within the SAP system, particularly in the areas of sales and distribution (SD) or customer relationship management (CRM).
  Cause:
  The error can arise due to several reasons, including but not limited to:
  
  Missing or Incorrect Customer Data: The customer identification data may be incomplete or incorrectly entered in the system.
  Configuration Issues: There may be issues with the configuration settings related to customer master data or the ordering process.
  Authorization Issues: The user may not have the necessary authorizations to access or modify customer data.
  System Bugs or Inconsistencies: There could be bugs in the SAP system or inconsistencies in the database that lead to this error.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Customer Data: Verify that the customer identification data is complete and correctly entered. Ensure that all required fields are filled out.
  Review Configuration Settings: Check the configuration settings related to customer master data and the ordering process. Ensure that they are set up correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action that triggered the error. You may need to consult with your SAP security team.
  System Logs: Review the system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the transaction code and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in customer data management, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  User Documentation: Review user documentation or training materials related to customer management in SAP to ensure proper usage of the system.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.