How To Fix /PF1/MSG_LOG_GUI091 - Segment SLA enrichment failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_LOG_GUI -

• Message number: 091

• Message text: Segment SLA enrichment failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_LOG_GUI091 - Segment SLA enrichment failed ?

  The SAP error message /PF1/MSG_LOG_GUI091 Segment SLA enrichment failed typically indicates an issue related to the enrichment of Service Level Agreement (SLA) data in the context of a specific process, such as service management or incident management. This error can occur in various scenarios, including during the processing of service requests or incidents in SAP Solution Manager or other SAP applications.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect information in the SLA configuration or related master data.
  Configuration Issues: The SLA might not be properly configured in the system, leading to failures during the enrichment process.
  Authorization Issues: The user executing the process may not have the necessary authorizations to access or modify the SLA data.
  System Performance: Performance issues or timeouts during the processing of SLA data can also lead to this error.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard SLA enrichment process.
  
  Solutions:
  
  Check Data Consistency: Review the data related to the SLA and ensure that all required fields are populated correctly. Validate the master data and configuration settings.
  Review SLA Configuration: Go to the SLA configuration in the SAP system and ensure that all settings are correct. This includes checking the SLA definitions, time frames, and any related parameters.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action that triggered the error. You may need to consult with your SAP security team.
  Monitor System Performance: Check for any performance issues in the system that might be causing timeouts. This can include reviewing system logs, performance metrics, and transaction processing times.
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require the assistance of a developer or SAP Basis team.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues or updates that can resolve the problem.
  
  Related Information:
  
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, user actions, and any relevant logs.
  Documentation: Review SAP documentation related to SLA management and incident management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.