How To Fix /PF1/MSG_EH_E726 - Cannot find customer predefined rate; system determines external rate

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH_E -

• Message number: 726

• Message text: Cannot find customer predefined rate; system determines external rate

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH_E726 - Cannot find customer predefined rate; system determines external rate ?

  The SAP error message /PF1/MSG_EH_E726 indicates that the system is unable to find a predefined customer rate for a specific transaction or process, and as a result, it defaults to using an external rate. This typically occurs in scenarios involving pricing, billing, or financial transactions where specific customer agreements or rates are expected.
  Cause:
  
  Missing Customer Rate: The most common cause is that the predefined rate for the customer in question has not been set up in the system.
  Incorrect Configuration: There may be configuration issues in the pricing procedure or the rate determination process.
  Data Inconsistencies: There could be inconsistencies or missing data in the master data related to the customer or the pricing conditions.
  Transaction Type: The transaction type being processed may not be linked to the expected customer rate.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data and verify if the predefined rates are correctly maintained.
  Ensure that the customer is assigned to the correct pricing group or condition records.
  
  
  
  Maintain Pricing Conditions:
  
  Go to the pricing condition records (transaction code: VK11 for creating or VK12 for changing) and check if the necessary condition records for the customer and the relevant pricing type exist.
  If they do not exist, create the necessary condition records.
  
  
  
  Review Pricing Procedure:
  
  Check the pricing procedure assigned to the customer and ensure that it includes the necessary condition types for predefined rates.
  Ensure that the condition types are correctly configured to pull the predefined rates.
  
  
  
  Check Transaction Type:
  
  Ensure that the transaction type being processed is correctly set up to utilize customer-specific rates.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP support team for specific configuration settings related to pricing and rate determination.
  
  
  
  Testing:
  
  After making the necessary changes, perform a test transaction to ensure that the predefined rate is now being applied correctly.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11, VK12, VK13 (for condition records), and XD01, XD02, XD03 (for customer master data).
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  User Exits and Enhancements: If custom logic is involved in rate determination, review any user exits or enhancements that may affect how rates are retrieved.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further investigation.