How To Fix /PF1/MSG_EH_E602 - Partial order reject forbidden by SLA &1 / &2 / &3, doing full reject

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH_E -

• Message number: 602

• Message text: Partial order reject forbidden by SLA &1 / &2 / &3, doing full reject

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH_E602 - Partial order reject forbidden by SLA &1 / &2 / &3, doing full reject ?

  The SAP error message /PF1/MSG_EH_E602 Partial order reject forbidden by SLA &1 / &2 / &3, doing full reject typically occurs in the context of handling sales orders or service orders within the SAP system, particularly when dealing with Service Level Agreements (SLAs) and order management processes.
  Cause:
  This error indicates that a partial rejection of an order is not allowed due to the constraints set by the SLA. The parameters &1, &2, and &3 usually represent specific identifiers related to the order, such as the order number, item number, or other relevant details. The system is configured to enforce that if a rejection occurs, it must be a full rejection rather than a partial one, which may be due to business rules or compliance requirements.
  Solution:
  To resolve this error, consider the following steps:
  
  
  Review SLA Settings: Check the SLA configurations in your SAP system to understand why partial rejections are not permitted. You may need to adjust the SLA rules if they are too restrictive for your business processes.
  
  
  Full Rejection: If the business process allows, proceed with a full rejection of the order instead of a partial one. This may involve canceling the entire order or item.
  
  
  Consult Documentation: Refer to the SAP documentation or your organization's internal guidelines regarding order management and SLAs to ensure compliance with the established processes.
  
  
  User Authorization: Ensure that the user attempting to perform the rejection has the necessary authorizations to execute the action, as restrictions may also be tied to user roles.
  
  
  Contact Support: If the issue persists or if you believe the SLA settings are correct, consider reaching out to your SAP support team or consulting with an SAP expert to investigate further.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing orders, such as VA02 (Change Sales Order) or VA03 (Display Sales Order).
  SLA Management: Understanding how SLAs are defined and managed in your organization can provide insights into why certain actions are restricted.
  Error Logs: Check the system logs for additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to address the error and ensure that your order management processes align with the established SLAs.