How To Fix /PF1/MSG_EH320 - Error during Active Return: Payment item &1 is already returned

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH -

• Message number: 320

• Message text: Error during Active Return: Payment item &1 is already returned

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH320 - Error during Active Return: Payment item &1 is already returned ?

  The SAP error message /PF1/MSG_EH320 indicates that there is an issue with processing a payment item that has already been returned. This typically occurs in the context of financial transactions, particularly in accounts receivable or accounts payable processes where payments are being managed.
  Cause:
  The error is triggered when the system detects that a payment item (identified by the payment item number &1) has already been marked as returned in the system. This can happen due to several reasons:
  
  Duplicate Processing: The payment item may have been processed multiple times, leading to an attempt to return it again.
  Incorrect Transaction Flow: The workflow for handling payments and returns may not have been followed correctly, leading to inconsistencies in the status of the payment item.
  Data Integrity Issues: There may be issues with the data integrity in the system, such as incorrect status updates or missing records.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Payment Item Status:
  
  Use transaction codes like FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to check the status of the payment item.
  Confirm whether the payment item has indeed been marked as returned.
  
  
  
  Review Transaction History:
  
  Look into the transaction history for the payment item to understand the sequence of events that led to the current status.
  Identify if there were any manual interventions or errors during processing.
  
  
  
  Correct Duplicate Returns:
  
  If the payment item was mistakenly returned multiple times, you may need to reverse the duplicate return entries.
  Ensure that only one return is processed for each payment item.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to payment processing and returns to ensure that the correct procedures are being followed.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant transaction information.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for payment processing, such as FBRA (Reset Document), FBL1N, FBL5N, and F110 (Automatic Payment Transactions).
  SAP Notes: Check for any SAP Notes related to this error message or similar issues. SAP Notes often provide patches or workarounds for known issues.
  User Roles and Authorizations: Ensure that the user attempting to process the return has the necessary authorizations to perform the action.
  
  By following these steps, you should be able to diagnose and resolve the error related to the payment item that has already been returned.