How To Fix /PF1/MSG_EH315 - Return time cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH -

• Message number: 315

• Message text: Return time cannot be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH315 - Return time cannot be determined ?

  The SAP error message /PF1/MSG_EH315 Return time cannot be determined typically occurs in the context of the SAP Event Management (EM) module, particularly when dealing with event handling and monitoring. This error indicates that the system is unable to determine the return time for a specific event or process.
  Causes:
  
  Missing Data: The return time may not be defined in the relevant master data or transaction data. This could be due to incomplete data entry or missing configuration settings.
  Configuration Issues: There may be issues with the configuration of the event management settings, such as the return process not being properly set up.
  Inconsistent Data: There could be inconsistencies in the data related to the event, such as mismatched timestamps or missing entries in the database.
  System Errors: There may be underlying system errors or bugs that prevent the return time from being calculated or retrieved.
  
  Solutions:
  
  Check Master Data: Ensure that all relevant master data (e.g., materials, vendors, etc.) is complete and correctly configured. Look for any missing return time settings.
  Review Event Configuration: Go through the configuration settings in the SAP Event Management module to ensure that the return process is properly defined and that all necessary parameters are set.
  Data Consistency Check: Perform a consistency check on the data related to the event. This may involve checking for missing entries or correcting any discrepancies in timestamps.
  Debugging: If you have access to debugging tools, you can trace the execution of the program to identify where the return time is being calculated and why it fails.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP you are using. There may be known issues or patches available that address this error.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific context of your implementation.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases notes that address known issues.
  Event Management Documentation: Review the official SAP Event Management documentation for guidance on configuring return processes and handling events.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.