How To Fix /PF1/MSG_EH314 - Return time of the order has been exceeded

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH -

• Message number: 314

• Message text: Return time of the order has been exceeded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH314 - Return time of the order has been exceeded ?

  The SAP error message /PF1/MSG_EH314 Return time of the order has been exceeded typically indicates that a specific order has exceeded its allowed return time frame. This is often related to processes in logistics, sales, or order management where there are defined time limits for returning goods or processing returns.
  Cause:
  
  Time Limit Exceeded: The order has surpassed the predefined return period set in the system. This could be due to the order being processed too late or the return request being initiated after the allowed time frame.
  Configuration Settings: The return time limits may be configured in the system settings, which could be too strict or not aligned with business practices.
  Order Status: The status of the order may not allow for returns, possibly due to it being completed or closed.
  Business Rules: Company policies regarding returns may dictate strict timelines that are enforced in the SAP system.
  
  Solution:
  
  Check Return Policy: Review the return policy for the specific order type to understand the allowed return period.
  Order Review: Verify the status of the order in question. If it is still eligible for a return, ensure that the return process is initiated correctly.
  Configuration Adjustment: If the return time limits are too restrictive, consider adjusting the configuration settings in the SAP system to better align with business needs.
  Manual Override: If necessary and permissible, a user with the appropriate authorization may be able to manually override the restriction, but this should be done with caution and in accordance with company policy.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team for specific guidance on handling this error message.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates on related issues.
  Transaction Codes: Familiarize yourself with transaction codes related to order management and returns, such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order).
  User Roles: Ensure that users have the appropriate roles and permissions to process returns and handle exceptions.
  Training: Provide training for users on the return process and the importance of adhering to time limits to prevent this error from occurring in the future.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant for further assistance.