How To Fix /PF1/MSG_EH311 - Item has been already returned.

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH -

• Message number: 311

• Message text: Item has been already returned.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH311 - Item has been already returned. ?

  The SAP error message /PF1/MSG_EH311 Item has been already returned typically occurs in the context of handling returns in the SAP system, particularly in the environment of logistics or sales and distribution. This message indicates that an attempt is being made to return an item that has already been processed as returned in the system.
  Cause:
  
  
  Duplicate Return Processing: The most common cause of this error is that the item in question has already been marked as returned in the system. This could happen if:
  
  The return process was completed successfully for that item.
  There was an attempt to process the return again, either by mistake or due to a misunderstanding of the return status.
  
  
  
  Incorrect Document Reference: The return might be linked to a specific document (like a delivery or sales order), and if the document has already been processed for that item, the system will prevent further returns.
  
  
  System Configuration Issues: In some cases, configuration settings in the SAP system might lead to unexpected behavior regarding return processing.
  
  
  Solution:
  
  
  Check Return Status: Verify the status of the item in the system. You can do this by:
  
  Checking the return delivery document to see if the item has already been processed.
  Reviewing the transaction history for the item to confirm its return status.
  
  
  
  Avoid Duplicate Returns: If the item has already been returned, ensure that you are not attempting to process the return again. If a return is necessary, you may need to look into other options, such as creating a new return request or adjusting the existing return.
  
  
  Consult Documentation: Refer to the SAP documentation or user manuals related to return processing for specific guidelines on handling returns and understanding the status of items.
  
  
  Contact Support: If you believe this error is occurring in error (for example, if the item should not have been marked as returned), it may be necessary to contact your SAP support team or system administrator. They can investigate the issue further, check for any configuration problems, and provide assistance in correcting the return status if needed.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery), VL02N (Change Outbound Delivery), and VA01 (Create Sales Order) that may be involved in the return process.
  Return Process Flow: Understanding the overall return process flow in SAP can help in identifying where the issue might be occurring.
  User Roles and Permissions: Ensure that the user attempting to process the return has the necessary permissions to do so, as restrictions may also lead to errors.
  
  By following these steps, you should be able to resolve the error message and understand the context in which it occurs.