How To Fix /PF1/MSG_EH078 - Order &1/&2 could not be sent to authorization system

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_EH -

• Message number: 078

• Message text: Order &1/&2 could not be sent to authorization system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_EH078 - Order &1/&2 could not be sent to authorization system ?

  The SAP error message /PF1/MSG_EH078 Order &1/&2 could not be sent to authorization system typically indicates an issue with the communication between the SAP system and the authorization system, which is often used for managing user permissions and roles.
  Cause:
  
  Network Issues: There may be network connectivity problems between the SAP system and the authorization system.
  Configuration Errors: The configuration settings for the authorization system may be incorrect or incomplete.
  Authorization Issues: The user or process attempting to send the order may not have the necessary permissions to do so.
  System Downtime: The authorization system may be down or undergoing maintenance.
  Data Issues: There may be issues with the data being sent, such as missing or incorrect information.
  
  Solution:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the authorization system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration: Verify the configuration settings for the authorization system in the SAP system. This includes checking RFC connections and ensuring that they are correctly set up.
  Check User Permissions: Ensure that the user or process has the necessary authorizations to send orders to the authorization system. You may need to review user roles and permissions.
  Monitor System Status: Check the status of the authorization system to ensure it is up and running. If it is down, coordinate with the relevant team to resolve the issue.
  Review Logs: Check the SAP application logs (transaction SLG1) for any additional error messages or details that may provide more context about the failure.
  Data Validation: Ensure that the data being sent is complete and valid. Check for any missing fields or incorrect values that could cause the transmission to fail.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log), SLG1 (Application Log), and SM37 (Job Monitoring) to gather more information about the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific authorization system being used, as there may be specific requirements or configurations needed for integration with SAP.
  
  If the issue persists after following these steps, it may be necessary to engage with SAP support or your internal IT team for further investigation.