How To Fix /PF1/MSG_CUST009 - Transaction type for Active Returns cannot be returnable. Change value &

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CUST -

• Message number: 009

• Message text: Transaction type for Active Returns cannot be returnable. Change value &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CUST009 - Transaction type for Active Returns cannot be returnable. Change value & ?

  The SAP error message /PF1/MSG_CUST009 indicates that there is an issue with the transaction type for active returns in the system. Specifically, it states that the transaction type being used cannot be marked as returnable, which is likely causing the error when trying to process a return.
  Cause:
  
  Transaction Type Configuration: The transaction type you are trying to use for the return process is configured in such a way that it does not allow returns. This could be due to settings in the configuration of the transaction types in the SAP system.
  Business Rules: There may be business rules or policies in place that restrict certain transaction types from being returnable.
  Data Entry Error: There might be a mistake in the data entry where an incorrect transaction type is being selected for the return process.
  
  Solution:
  
  
  Check Transaction Type Configuration:
  
  Go to the configuration settings for transaction types in SAP (usually found in the IMG under Logistics or Sales and Distribution).
  Verify the settings for the transaction type you are using. Ensure that it is configured to allow returns.
  If necessary, change the configuration to allow returns for that transaction type.
  
  
  
  Change Transaction Type:
  
  If the current transaction type is not meant to be returnable, consider using a different transaction type that is configured to allow returns.
  
  
  
  Consult Documentation:
  
  Review any documentation or guidelines provided by your organization regarding the use of transaction types for returns. This may provide insight into which transaction types are appropriate for returns.
  
  
  
  User Training:
  
  Ensure that users are trained on the correct transaction types to use for returns to avoid future errors.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for assistance.
  
  
  
  Related Information:
  
  Transaction Types: In SAP, transaction types are used to categorize different types of transactions (e.g., sales orders, returns, etc.). Each transaction type can have specific settings that dictate how it behaves in the system.
  Return Process: The return process in SAP typically involves creating a return order, which is linked to the original sales order. The transaction type must be compatible with this process.
  Configuration Path: The configuration for transaction types can usually be found under:
  
  SPRO > Logistics Execution > Shipping > Basic Shipping Functions > Define Shipping Point Determination > Define Transaction Types.
  
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.