How To Fix /PF1/MSG_CUST009 - Transaction type for Active Returns cannot be returnable. Change value &

/PF1/MSG_CUST009 - Overview

• Message type: E = Error

• Message class: /PF1/MSG_CUST -

• Message number: 009

• Message text: Transaction type for Active Returns cannot be returnable. Change value &

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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/PF1/MSG_CUST009 - Details

• The SAP error message /PF1/MSG_CUST009 indicates that there is an issue with the transaction type for active returns in the system. Specifically, it states that the transaction type being used cannot be marked as returnable, which is likely causing the error when trying to process a return.
  
  Cause:
  
  Transaction Type Configuration: The transaction type you are trying to use for the return process is configured in such a way that it does not allow returns. This could be due to settings in the configuration of the transaction types in the SAP system.
  Business Rules: There may be business rules or policies in place that restrict certain transaction types from being returnable.
  Data Entry Error: There might be a mistake in the data entry where an incorrect transaction type is being selected for the return process.
  
  
  Solution:
  
  
  Check Transaction Type Configuration:
  
  Go to the configuration settings for transaction types in SAP (usually found in the IMG under Logistics