How To Fix /PF1/MSG_CP036 - Payment order failed in Output Manager

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CP -

• Message number: 036

• Message text: Payment order failed in Output Manager

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CP036 - Payment order failed in Output Manager ?

  The SAP error message /PF1/MSG_CP036 Payment order failed in Output Manager typically indicates an issue with the processing of payment orders in the Output Management system. This error can arise due to various reasons, including configuration issues, missing data, or problems with the output device.
  Causes:
  
  Configuration Issues: The Output Management settings may not be properly configured for payment orders.
  Missing Data: Required fields or data for the payment order may be missing or incorrectly filled.
  Output Device Problems: The output device (printer, email, etc.) may not be set up correctly or may be offline.
  Authorization Issues: The user may not have the necessary authorizations to process payment orders.
  Technical Errors: There could be underlying technical issues in the SAP system or with the Output Management software.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for Output Management related to payment orders. Ensure that the output types and forms are correctly defined.
  Check transaction codes like SPAD (Spool Administration) to ensure that the output devices are correctly configured.
  
  
  
  Validate Data:
  
  Review the payment order data to ensure all required fields are filled out correctly.
  Check for any missing or incorrect entries that could cause the output to fail.
  
  
  
  Output Device Status:
  
  Ensure that the output device is online and functioning properly. You can check this in the Spool Administration (transaction SPAD).
  If using email as an output method, verify that the email configuration is correct and that the email server is operational.
  
  
  
  Authorization Check:
  
  Ensure that the user processing the payment order has the necessary authorizations. You can check this in transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Review Logs:
  
  Check the application logs for more detailed error messages. You can use transaction SLG1 to view logs related to the payment order processing.
  Look for any specific error codes or messages that can provide more insight into the failure.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBZP (Payment Program Configuration), SPAD (Spool Administration), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to Output Management and payment processing for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the cause of the /PF1/MSG_CP036 Payment order failed in Output Manager error.