How To Fix /PF1/MSG_CONV_XML371 - Two fields 'Instructed Agent' are filled at the same time

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CONV_XML -

• Message number: 371

• Message text: Two fields 'Instructed Agent' are filled at the same time

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CONV_XML371 - Two fields 'Instructed Agent' are filled at the same time ?

  The SAP error message /PF1/MSG_CONV_XML371 indicates that there is a conflict in the data being processed, specifically that two fields related to the "Instructed Agent" are filled simultaneously. This typically occurs in the context of financial transactions or document processing where only one of the fields should be populated at a time.
  Cause:
  The error arises when both fields related to the "Instructed Agent" are filled in the XML data being processed. This can happen due to:
  
  Data Entry Error: Users may inadvertently fill both fields when only one is required.
  Integration Issues: If data is being imported from another system, it may not be correctly mapped, leading to both fields being populated.
  Configuration Issues: The system may be incorrectly configured to allow both fields to be filled.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Fields: Determine which two fields are causing the conflict. This may require checking the XML structure or the data entry screen.
  
  
  Review Data Entry: Ensure that users are only filling one of the fields. Provide training or guidelines to prevent this issue in the future.
  
  
  Check Integration Mapping: If the data is coming from an external system, review the mapping configuration to ensure that only one field is populated based on the business logic.
  
  
  Adjust Configuration: If necessary, adjust the configuration in SAP to enforce that only one of the fields can be filled at a time. This may involve customizing the validation rules.
  
  
  Test Changes: After making adjustments, test the process to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this specific error message.
  Documentation: Review the documentation for the specific module or transaction you are working with to understand the intended use of the "Instructed Agent" fields.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to prevent it from occurring in the future.