How To Fix /PF1/MSG_CONV701 - Data of ordering and beneficiary customer could not be retrieved: &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CONV -

• Message number: 701

• Message text: Data of ordering and beneficiary customer could not be retrieved: &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CONV701 - Data of ordering and beneficiary customer could not be retrieved: &1. ?

  The SAP error message /PF1/MSG_CONV701 indicates that the system was unable to retrieve data related to the ordering and beneficiary customer. This error typically arises in the context of financial transactions, such as payment processing or customer account management.
  Possible Causes:
  
  Missing Customer Data: The customer master data for either the ordering or beneficiary customer may be incomplete or missing.
  Data Inconsistency: There may be inconsistencies in the customer data, such as incorrect or outdated information.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  Technical Issues: There could be a technical issue with the database or the SAP system itself, such as a temporary outage or a problem with the data retrieval process.
  Configuration Issues: Incorrect configuration settings in the relevant SAP modules could lead to this error.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Verify that the customer master data for both the ordering and beneficiary customers is complete and accurate. You can do this by navigating to the customer master record in the SAP system (transaction code XD03 for general data or FD03 for financial data).
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the customer data. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the customer data to identify and rectify any inconsistencies. This may involve using transaction codes like SE16 to view the relevant database tables.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can check for any underlying technical issues or system errors.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to customer data management in the relevant SAP modules (e.g., SD, FI) to ensure they are set up correctly.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, FD03, SE16, and others that may help in diagnosing the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to customer master data management and error handling for further insights.
  
  By following these steps, you should be able to identify the root cause of the error and implement an appropriate solution.