How To Fix /PF1/MSG_CC_BO120 - Payment item &1/&2/&3 is collected but collector references are missing

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_CC_BO -

• Message number: 120

• Message text: Payment item &1/&2/&3 is collected but collector references are missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_CC_BO120 - Payment item &1/&2/&3 is collected but collector references are missing ?

  The SAP error message /PF1/MSG_CC_BO120 indicates that a payment item has been collected, but the collector references are missing. This typically occurs in the context of financial transactions, particularly in accounts receivable or accounts payable processes.
  Cause:
  
  Missing Collector References: The error suggests that while the payment item has been processed, the necessary references to the collector (which could be a person, department, or system responsible for the collection) are not present in the system.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the absence of collector references.
  Data Entry Errors: Manual data entry errors during the creation of payment items can lead to missing references.
  Integration Issues: If the payment processing involves multiple systems, there may be integration issues that prevent the collector references from being captured.
  
  Solution:
  
  Check Payment Item Details: Review the payment item details to ensure that all necessary information, including collector references, is correctly entered.
  Update Configuration: If the issue is due to configuration, work with your SAP administrator or consultant to ensure that the collector references are properly configured in the system.
  Data Correction: If the payment item was created with missing references, you may need to correct the data manually or through a batch process, depending on the volume of items affected.
  Review Integration Points: If the payment processing involves multiple systems, check the integration points to ensure that data is being transferred correctly and that collector references are being captured.
  Consult Documentation: Refer to SAP documentation or support notes related to this specific error message for additional guidance and troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FB03 (Display Document) or FBL1N (Vendor Line Item Display) to investigate the payment items and their details.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user processing the payment has the necessary roles and authorizations to access and modify payment items and their references.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a qualified SAP consultant for further assistance.