How To Fix /PF1/MSG_BBOOK004 - Incomplete processing of outgoing order; no response returnred -> restart

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_BBOOK -

• Message number: 004

• Message text: Incomplete processing of outgoing order; no response returnred -> restart

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_BBOOK004 - Incomplete processing of outgoing order; no response returnred -> restart ?

  The SAP error message /PF1/MSG_BBOOK004 indicates that there was an incomplete processing of an outgoing order, and no response was returned. This typically occurs in the context of the SAP system's communication with external systems or services, such as when processing orders that require confirmation or acknowledgment from another system.
  Cause:
  
  Network Issues: There may be network connectivity problems that prevent the SAP system from communicating with the external system.
  Timeouts: The request may have timed out due to long processing times on the external system.
  Configuration Issues: Incorrect configuration settings in the communication setup between SAP and the external system can lead to this error.
  External System Down: The external system that SAP is trying to communicate with may be down or experiencing issues.
  Data Issues: There may be issues with the data being sent, such as missing or incorrect information that prevents processing.
  
  Solution:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the external system. You can use tools like ping or traceroute to diagnose network issues.
  Review Logs: Check the application logs in SAP (transaction SLG1) and the logs of the external system to identify any errors or warnings that could provide more context.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the communication configuration.
  Verify Configuration: Review the configuration settings for the communication between SAP and the external system. Ensure that all parameters are correctly set.
  Check External System Status: Verify that the external system is operational and can process requests. If it is down, you may need to wait until it is back online.
  Data Validation: Ensure that the data being sent in the outgoing order is complete and valid. Check for any missing or incorrect fields.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log), SLG1 (Application Log), or SM37 (Job Monitoring) to gather more information about the error.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the documentation for the specific module or functionality you are working with, as it may provide insights into common issues and their resolutions.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP Basis team or SAP support for further assistance.