How To Fix /PF1/MSG_ASYC_POLLER006 - Technical error occured when connecting to account management system

SAP Error Message - Details

• Message type: E = Error

• Message class: /PF1/MSG_ASYC_POLLER -

• Message number: 006

• Message text: Technical error occured when connecting to account management system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /PF1/MSG_ASYC_POLLER006 - Technical error occured when connecting to account management system ?

  The SAP error message /PF1/MSG_ASYC_POLLER006 indicates that a technical error occurred when trying to connect to the account management system. This error can arise from various underlying issues, and addressing it typically involves several steps. Here’s a breakdown of potential causes, solutions, and related information:
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the account management system, such as firewall restrictions or network outages.
  Configuration Errors: Incorrect configuration settings in the SAP system or the account management system can lead to connection failures.
  Service Availability: The account management system may be down for maintenance or experiencing its own technical issues.
  Authentication Problems: Issues with user credentials or permissions can prevent successful connections.
  System Updates: Recent updates or changes in either the SAP system or the account management system may have introduced compatibility issues.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Verify that the SAP system can reach the account management system. Use tools like ping or traceroute to check connectivity.
  Ensure that any firewalls or network security settings allow traffic between the two systems.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system for connecting to the account management system. Ensure that all parameters (like URLs, ports, and credentials) are correct.
  If applicable, review the settings in the account management system to ensure it is configured to accept connections from the SAP system.
  
  
  
  Monitor Service Status:
  
  Check the status of the account management system to see if it is operational. If it is down, you may need to wait until it is back online.
  Look for any scheduled maintenance notifications that might affect service availability.
  
  
  
  Validate User Credentials:
  
  Ensure that the credentials used for the connection are correct and have the necessary permissions to access the account management system.
  If applicable, reset the password or update the credentials in the SAP system.
  
  
  
  Check for System Updates:
  
  Review any recent updates or changes made to either system. If a recent change is suspected to be the cause, consider rolling it back or applying necessary patches.
  
  
  
  Consult Logs:
  
  Check the SAP application logs and the logs of the account management system for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or the support team for the account management system for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the documentation for both the SAP system and the account management system for any specific requirements or known issues related to connectivity.
  Community Forums: Check SAP community forums or other technical forums for similar issues reported by other users and their solutions.
  
  By systematically addressing these areas, you should be able to identify and resolve the cause of the error message /PF1/MSG_ASYC_POLLER006.