How To Fix PE611 - Enter a valid customer number

SAP Error Message - Details

• Message type: E = Error

• Message class: PE - Shift Planning: Messages

• Message number: 611

• Message text: Enter a valid customer number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message PE611 - Enter a valid customer number ?

  The SAP error message PE611 "Enter a valid customer number" typically occurs when a user attempts to enter a customer number in a transaction or report, but the system does not recognize the number as valid. This can happen for several reasons. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Invalid Customer Number: The customer number entered does not exist in the system. This could be due to a typo or using an outdated number.
  Customer Master Data Not Created: The customer master data may not have been created or may have been deleted.
  Customer Status: The customer may be marked as inactive or blocked in the system, preventing it from being used in transactions.
  Incorrect Company Code: The customer number may be valid, but it is not valid for the company code you are working with.
  Authorization Issues: The user may not have the necessary authorizations to view or use the customer data.
  
  Solutions:
  
  Verify Customer Number: Double-check the customer number for any typographical errors. Ensure that you are using the correct format.
  Check Customer Master Data: Use transaction codes like XD03 (Display Customer) or FD03 (Display Customer - Financial) to verify if the customer exists in the system.
  Review Customer Status: Check if the customer is active and not blocked. This can be done in the customer master data screen.
  Confirm Company Code: Ensure that you are entering the customer number in the correct company code context. If necessary, switch to the appropriate company code.
  Authorization Check: Ensure that you have the necessary permissions to access customer data. If not, contact your SAP security administrator.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your IT support team or SAP Basis team to investigate further.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to customer master data.
  User Training: Ensure that users are trained on how to correctly enter customer numbers and understand the implications of customer status and company codes.
  
  By following these steps, you should be able to identify and resolve the issue related to the PE611 error message in SAP.