How To Fix PCI004 - Error during masking of payment card number

PCI004 - Overview

• Message type: E = Error

• Message class: PCI - PCI ERP Idoc encryption

• Message number: 004

• Message text: Error during masking of payment card number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message PCI004 - Error during masking of payment card number ?

  The SAP error message PCI004, which indicates "Error during masking of payment card number," typically arises in the context of handling payment card information within SAP systems, particularly when dealing with PCI DSS (Payment Card Industry Data Security Standard) compliance. This error can occur during processes that involve the masking or encryption of payment card numbers to protect sensitive information.
  Causes of PCI004 Error
  
  
  
  Configuration Issues: The system may not be properly configured for payment card processing, including settings related to data masking or encryption.
  
  
  Missing or Incorrect Master Key: The encryption or masking process relies on a master key. If this key is missing, incorrect, or not properly configured, the masking process will fail.
  
  
  Data Format Issues: The payment card number may not be in the expected format, leading to errors during the masking process.
  
  
  Authorization Issues: The user or process attempting to mask the payment card number may not have the necessary permissions