How To Fix OUT020 - Tax services feature not configured/activated (OTTXS)

SAP Error Message - Details

• Message type: E = Error

• Message class: OUT - Messages for Outsourcing

• Message number: 020

• Message text: Tax services feature not configured/activated (OTTXS)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OUT020 - Tax services feature not configured/activated (OTTXS) ?

  The SAP error message OUT020, which states "Tax services feature not configured/activated (OTTXS)," typically occurs when the system is unable to process tax-related functionalities due to the tax services not being properly configured or activated in the system. This can happen in various scenarios, such as during the creation of invoices, sales orders, or other transactions that require tax calculations.
  Cause:
  
  Tax Service Not Activated: The tax service feature may not be activated in the system settings.
  Configuration Issues: The necessary configuration for tax calculation may not be set up correctly in the system.
  Missing Tax Codes: The required tax codes may not be defined or assigned to the relevant master data (e.g., customers, vendors, materials).
  Incorrect Country Settings: The country settings for tax calculation may not be properly configured.
  Authorization Issues: The user may not have the necessary authorizations to access tax services.
  
  Solution:
  To resolve the OUT020 error, you can follow these steps:
  
  
  Activate Tax Services:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Financial Accounting (New) > Tax on Sales/Purchases > Basic Settings > Activate Tax Services.
  Ensure that the tax services are activated for the relevant company code.
  
  
  
  Check Tax Configuration:
  
  Verify that the tax codes are correctly defined in the system.
  Navigate to Financial Accounting (New) > Tax on Sales/Purchases > Master Data > Define Tax Codes.
  Ensure that the tax codes are assigned to the relevant country and that the rates are correctly set.
  
  
  
  Review Country Settings:
  
  Check the country-specific settings for tax calculation.
  Ensure that the country settings are correctly configured in the system.
  
  
  
  Assign Tax Codes to Master Data:
  
  Ensure that the relevant tax codes are assigned to the customer or vendor master data.
  Check the material master data if applicable.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access tax services.
  Check the user roles and profiles to ensure they include access to tax-related transactions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific configuration steps related to your version of SAP.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to tax services and the OUT020 error.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Testing: After making changes, perform tests to ensure that the tax calculations are functioning as expected.
  
  By following these steps, you should be able to resolve the OUT020 error and ensure that the tax services feature is properly configured and activated in your SAP system.