How To Fix OT463 - Error while signing

SAP Error Message - Details

• Message type: E = Error

• Message class: OT - SAP Online Correction Support (SOCS)

• Message number: 463

• Message text: Error while signing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OT463 - Error while signing ?

  The SAP error message OT463, which states "Error while signing," typically occurs in the context of digital signatures in SAP applications. This error can arise due to various reasons, including issues with the digital certificate, configuration problems, or user authorization issues.
  Causes of OT463 Error
  
  
  Invalid or Expired Digital Certificate: The digital certificate used for signing may be invalid, expired, or not properly installed.
  
  
  Configuration Issues: There may be misconfigurations in the SAP system related to the digital signature settings.
  
  
  Authorization Problems: The user may not have the necessary authorizations to perform the signing operation.
  
  
  Network Issues: Connectivity problems with the certificate authority or the signing service can also lead to this error.
  
  
  Software Bugs: Occasionally, bugs in the SAP software or the specific version being used can cause this error.
  
  
  Solutions to OT463 Error
  
  
  Check Digital Certificate:
  
  Verify that the digital certificate is valid and not expired.
  Ensure that the certificate is correctly installed in the SAP system.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for digital signatures in the SAP system.
  Ensure that all necessary parameters are correctly set.
  
  
  
  User Authorizations:
  
  Verify that the user has the required authorizations to perform the signing operation.
  Check the roles and permissions assigned to the user.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing access to the certificate authority or signing service.
  Test the connection to the relevant services.
  
  
  
  Update SAP Software:
  
  If the issue persists, check for any available updates or patches for the SAP system that may address known bugs.
  
  
  
  Consult SAP Notes:
  
  Look for relevant SAP Notes in the SAP Support Portal that may provide specific guidance or fixes related to the OT463 error.
  
  
  
  Contact SAP Support:
  
  If the problem cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on digital signatures and their configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., STRUST for managing SSL certificates) that may help in troubleshooting.
  
  By following these steps, you should be able to identify and resolve the cause of the OT463 error in your SAP environment.