How To Fix /OSP/MSG257 - Users not fetched

SAP Error Message - Details

• Message type: E = Error

• Message class: /OSP/MSG -

• Message number: 257

• Message text: Users not fetched

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /OSP/MSG257 - Users not fetched ?

  The SAP error message /OSP/MSG257 Users not fetched typically indicates that the system was unable to retrieve user data during a specific operation, often related to user management or authorization checks. This can occur in various contexts, such as when trying to assign roles, manage user profiles, or during system integration tasks.
  Possible Causes:
  
  User Data Not Available: The user data may not exist in the system or may not be properly configured.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to fetch user data.
  System Configuration: There may be issues with the configuration of the user management system or the relevant modules.
  Database Issues: There could be problems with the database connection or the underlying database tables that store user information.
  Filters or Selection Criteria: If there are filters or selection criteria applied, they may be too restrictive, resulting in no users being fetched.
  
  Solutions:
  
  Check User Existence: Verify that the users you are trying to fetch actually exist in the system. You can do this by checking the user master records (transaction code SU01).
  Review Authorizations: Ensure that the user executing the transaction has the necessary authorizations to view or manage user data. You can check this using transaction SU53 to analyze authorization failures.
  Configuration Review: Review the configuration settings related to user management in the system. Ensure that all necessary settings are correctly configured.
  Database Connection: Check the database connection and ensure that the database is functioning correctly. You may need to consult with your database administrator if there are issues.
  Adjust Filters: If applicable, review and adjust any filters or selection criteria that may be preventing users from being fetched.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU10 (Mass User Maintenance), and SU53 (Authorization Check).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  System Logs: Review system logs (transaction SM21) for any related error messages or warnings that could provide more context about the issue.
  User Management Documentation: Refer to SAP documentation on user management and authorization concepts for a deeper understanding of how user data is handled in the system.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.