How To Fix /OSP/A_MSG140 - Unable to retrieve the list of IW Users from the IW Server

SAP Error Message - Details

• Message type: E = Error

• Message class: /OSP/A_MSG -

• Message number: 140

• Message text: Unable to retrieve the list of IW Users from the IW Server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /OSP/A_MSG140 - Unable to retrieve the list of IW Users from the IW Server ?

  The SAP error message /OSP/A_MSG140 Unable to retrieve the list of IW Users from the IW Server typically indicates an issue with the integration between the SAP system and the IW (Internet Workbench) server. This error can arise due to various reasons, including connectivity issues, configuration problems, or issues with the IW server itself.
  Causes:
  
  Network Connectivity Issues: There may be a problem with the network connection between the SAP system and the IW server.
  IW Server Down: The IW server may be down or not responding.
  Configuration Issues: Incorrect configuration settings in the SAP system or the IW server can lead to this error.
  Authorization Issues: The user may not have the necessary authorizations to access the IW server.
  Service Availability: The specific service or endpoint that retrieves the list of users may not be available or may have changed.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the IW server. You can use tools like ping or traceroute to verify connectivity.
  
  
  
  Verify IW Server Status:
  
  Check if the IW server is up and running. If it is down, you may need to restart it or contact the server administrator.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings in the SAP system related to the IW server. Ensure that the server URL, port, and other parameters are correctly set.
  In the SAP system, you may need to check transaction codes like SM59 (RFC Destinations) to ensure that the connection to the IW server is correctly configured.
  
  
  
  Check User Authorizations:
  
  Ensure that the user trying to access the IW server has the necessary authorizations. You may need to review the roles and profiles assigned to the user.
  
  
  
  Review Logs:
  
  Check the application logs in both the SAP system and the IW server for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Test the Connection:
  
  Use the Test Connection feature in transaction SM59 to verify that the connection to the IW server is working as expected.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or notes related to the IW server and the specific error message for any additional troubleshooting steps or known issues.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SM59 (RFC Destinations), SLG1 (Application Log), SU53 (Authorization Check).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  System Logs: Check system logs for any related errors that may provide more context.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message /OSP/A_MSG140.