How To Fix OQ_I316 - Division &1 not defined for customer &2

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_I - IS-Oil SSR : Message pool for Settlement and Invoicing

• Message number: 316

• Message text: Division &1 not defined for customer &2

What causes this issue?

You have set up the system in such a way that the division is derived
from the material at item level.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Assign the division to the sales data section of the customer master
data.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_I316 - Division &1 not defined for customer &2 ?

  The SAP error message OQ_I316 "Division &1 not defined for customer &2" typically occurs in the context of sales and distribution (SD) when a specific division is not assigned to a customer master record. This can prevent transactions from being processed correctly, such as sales orders or quotations.
  Cause:
  
  Missing Division Assignment: The division specified in the transaction is not defined for the customer in the customer master data.
  Incorrect Configuration: The division may not be properly configured in the system or may not be linked to the customer.
  Data Entry Error: There may be a typo or incorrect entry in the transaction that references a division that does not exist for the customer.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for display).
  Verify that the division in question is assigned to the customer. You can check this in the sales area data section.
  If the division is missing, you can add it using transaction code XD02 (change customer master).
  
  
  
  Verify Division Configuration:
  
  Ensure that the division is correctly configured in the system. You can check this in the configuration settings under Sales and Distribution.
  Use transaction code OVXK to check the assignment of divisions to sales organizations and distribution channels.
  
  
  
  Correct Transaction Entry:
  
  Review the transaction that triggered the error to ensure that the correct division is being referenced.
  Make sure that the division exists and is valid for the customer in question.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer Master
  XD02: Change Customer Master
  OVXK: Maintain Division Assignment
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles: Ensure that the user has the necessary permissions to view and edit customer master data.
  
  By following these steps, you should be able to resolve the error message OQ_I316 and ensure that the division is properly defined for the customer in question.