How To Fix OQ_I309 - Message returned while creating SD billing document for &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_I - IS-Oil SSR : Message pool for Settlement and Invoicing

• Message number: 309

• Message text: Message returned while creating SD billing document for &1 &2 &3 &4

What causes this issue?

This is an information message used to display additional information
such as document type and invoicing method when creating SD billing
documents during SSR Service Station Partner Invoicing

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_I309 - Message returned while creating SD billing document for &1 &2 &3 &4 ?

  The SAP error message OQ_I309 typically occurs in the Sales and Distribution (SD) module when there is an issue during the creation of a billing document. This message indicates that there is a problem with the data or configuration related to the billing process.
  Cause:
  The error message OQ_I309 can be triggered by several factors, including but not limited to:
  
  Missing or Incomplete Data: Required fields in the billing document may be missing or incorrectly filled out.
  Configuration Issues: There may be issues with the configuration of billing types, pricing procedures, or other related settings in the SD module.
  Document Flow Issues: The preceding documents (like sales orders or delivery documents) may not be in the correct status or may have errors that prevent billing.
  Authorization Issues: The user may not have the necessary authorizations to create a billing document.
  Master Data Issues: Problems with customer master data, material master data, or condition records can also lead to this error.
  
  Solution:
  To resolve the OQ_I309 error, you can take the following steps:
  
  Check Document Status: Ensure that all preceding documents (sales orders, deliveries) are in the correct status and do not have any errors.
  Review Required Fields: Verify that all required fields in the billing document are filled out correctly.
  Configuration Review: Check the configuration settings for billing types and pricing procedures to ensure they are set up correctly.
  Authorization Check: Ensure that the user has the necessary authorizations to create billing documents.
  Master Data Verification: Review the customer and material master data for any inconsistencies or missing information.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like VF01 (Create Billing Document) to replicate the issue and analyze the data.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message.
  Support Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  If the issue persists after following these steps, it may be necessary to involve your SAP support team or a consultant for further investigation.