How To Fix OQ_E518 - Complaint processing, Reversal is disabled while accessing archived data

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 518

• Message text: Complaint processing, Reversal is disabled while accessing archived data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E518 - Complaint processing, Reversal is disabled while accessing archived data ?

  The SAP error message OQ_E518, which states "Complaint processing, Reversal is disabled while accessing archived data," typically occurs in the context of complaint processing in SAP, particularly when dealing with archived data. This error indicates that the system does not allow reversal actions on archived complaint records.
  Cause:
  
  Archived Data: The primary cause of this error is that the complaint data you are trying to access has been archived. SAP archives data to improve system performance and manage data storage, but certain operations, like reversals, are not permitted on archived records.
  System Configuration: The system may be configured to restrict certain actions on archived data to maintain data integrity and compliance with business processes.
  
  Solution:
  
  Access Non-Archived Data: If you need to perform a reversal, ensure that you are working with the original, non-archived complaint data. You may need to retrieve the data from the archive if necessary.
  Unarchive Data: If it is essential to reverse a complaint that has been archived, you may need to unarchive the data. This typically requires administrative access and should be done with caution, as it may affect system performance and data integrity.
  Consult Documentation: Review the SAP documentation or consult with your SAP administrator to understand the specific configurations and policies regarding archived data in your organization.
  Business Process Review: Evaluate your business processes to determine if there are alternative ways to handle complaints that do not require reversing archived records.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to complaint processing and archiving. SAP frequently releases notes that address specific issues or provide guidance on best practices.
  Transaction Codes: Familiarize yourself with relevant transaction codes for complaint processing (e.g., transaction codes for creating, changing, or displaying complaints).
  Archiving Strategy: Understand your organization's archiving strategy and policies, including how long data is retained and the processes for accessing archived data.
  User Permissions: Ensure that you have the necessary permissions to access both archived and non-archived data, as restrictions may vary based on user roles.
  
  If the issue persists or if you require further assistance, consider reaching out to your SAP support team or consulting with an SAP expert who can provide tailored guidance based on your specific system configuration and business processes.