How To Fix OQ_E462 - Time zone &1 doesn't exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 462

• Message text: Time zone &1 doesn't exist.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E462 - Time zone &1 doesn't exist. ?

  The SAP error message OQ_E462, which states "Time zone &1 doesn't exist," typically occurs when the system is unable to recognize or find the specified time zone in its configuration. This can happen for various reasons, such as incorrect time zone settings, missing time zone definitions, or issues with the underlying system configuration.
  Causes:
  
  Incorrect Time Zone Configuration: The time zone specified in the system settings or user profile may not be valid or correctly defined.
  Missing Time Zone Data: The time zone data may not be loaded or updated in the SAP system, especially if the system is not up to date with the latest time zone definitions.
  Custom Time Zone: If a custom time zone is being used, it may not be properly defined in the system.
  System Settings: The system may not have the necessary configuration to recognize certain time zones, especially if it is a newly implemented or upgraded system.
  
  Solutions:
  
  
  Check Time Zone Configuration:
  
  Go to transaction code SU01 to check the user profile settings and ensure that the time zone is correctly set.
  Verify the time zone settings in transaction SPRO under SAP Customizing Implementation Guide > Cross-Application Components > Time Zones.
  
  
  
  Update Time Zone Data:
  
  Ensure that the system is updated with the latest time zone data. You can do this by applying the latest support packages or patches that include time zone updates.
  Use transaction SNOTE to check for any relevant notes that may address time zone issues.
  
  
  
  Check for Custom Time Zones:
  
  If a custom time zone is being used, ensure that it is properly defined in the system. You can check this in the time zone configuration settings.
  
  
  
  Use Standard Time Zones:
  
  If possible, switch to a standard time zone that is recognized by SAP to avoid issues with custom definitions.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may provide additional guidance or fixes related to time zone issues.
  
  
  
  System Administration:
  
  If you are not an administrator, contact your SAP Basis team or system administrator to investigate and resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SU01 (User Maintenance)
  SPRO (SAP Reference IMG)
  SNOTE (SAP Note Assistant)
  
  
  SAP Help Documentation: Refer to the official SAP Help Portal for detailed documentation on time zone management and configuration.
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the OQ_E462 error in your SAP system.