How To Fix OQ_E356 - For clearing house &1 card type &2 no complaint marking is allowed.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 356

• Message text: For clearing house &1 card type &2 no complaint marking is allowed.

What causes this issue?

You have selected to mark an item as a complaint, however no complaint
result is maintained in the reconciliation customizing for the card
type and clearing house specified.

System Response

The item is not marked as a complaint and you remain on the screen.

How to fix this error?

Either maintain a complaint result in reconciliation customizing for
the clearing house and/ or card type, or go to the DTF change
transaction (execute program ROIREDTF) and mark the item as a complaint
there.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E356 - For clearing house &1 card type &2 no complaint marking is allowed. ?

  The SAP error message OQ_E356 indicates that there is an issue related to the clearing house and card type in the context of payment processing or financial transactions. Specifically, the message states that for the specified clearing house and card type, no complaint marking is allowed. This typically occurs in scenarios involving credit card processing, where certain configurations or settings prevent the marking of complaints for specific card types.
  Cause:
  
  Configuration Settings: The clearing house or card type may not be configured to allow complaint marking in the system. This could be due to business rules or settings defined in the SAP system.
  Business Rules: Certain card types may have restrictions based on business rules that prevent complaints from being marked.
  Data Entry Errors: There may be incorrect data entries related to the clearing house or card type that are causing the system to reject the complaint marking.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for the clearing house and card type in the SAP system. Ensure that the settings allow for complaint marking if that is the intended functionality.
  
  Navigate to the relevant configuration area in SAP (e.g., SPRO) and check the settings for payment processing and card types.
  
  
  
  Review Business Rules: Consult with your business process owners or compliance team to understand if there are specific rules that prevent complaint marking for the given card type and clearing house. If necessary, update the rules or configurations to allow for complaint marking.
  
  
  Data Validation: Ensure that the data being entered is correct. Check for any discrepancies in the clearing house or card type that might be causing the error.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for further insights into the error message and its implications. This can provide additional context on how to resolve the issue.
  
  
  Contact SAP Support: If the issue persists after checking configurations and business rules, consider reaching out to SAP support for assistance. They can provide more detailed guidance based on your specific system setup.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SPRO for configuration, SE11 for data dictionary, or SE80 for development objects.
  User Roles: Ensure that the user attempting to mark the complaint has the necessary permissions to perform this action.
  Testing: After making any changes, conduct thorough testing to ensure that the issue is resolved and that the system behaves as expected.
  
  By following these steps, you should be able to identify the cause of the error message OQ_E356 and implement a suitable solution.