How To Fix OQ_E356 - For clearing house &1 card type &2 no complaint marking is allowed.

OQ_E356 - Overview

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 356

• Message text: For clearing house &1 card type &2 no complaint marking is allowed.

What causes this issue?

You have selected to mark an item as a complaint, however no complaint
result is maintained in the reconciliation customizing for the card
type and clearing house specified.

System Response

The item is not marked as a complaint and you remain on the screen.

How to fix this error?

Either maintain a complaint result in reconciliation customizing for
the clearing house and/ or card type, or go to the DTF change
transaction (execute program ROIREDTF) and mark the item as a complaint
there.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E356 - For clearing house &1 card type &2 no complaint marking is allowed. ?

  The SAP error message OQ_E356 indicates that there is an issue related to the clearing house and card type in the context of payment processing or financial transactions. Specifically, the message states that for the specified clearing house and card type, no complaint marking is allowed. This typically occurs in scenarios involving credit card processing, where certain configurations or settings prevent the marking of complaints for specific card types.
  
  Cause:
  
  Configuration Settings: The clearing house or card type may not be configured to allow complaint marking in the system. This could be due to business rules or settings defined in the SAP system.
  Business Rules: Certain card types may have restrictions based on business rules that prevent complaints from being marked.
  Data Entry Errors: There may be incorrect data entries related to the clearing house or card type that are causing the system to reject the complaint marking.
  
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for