How To Fix OQ_E277 - CH discount customizing missing for cl. house & co code & card type &.

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 277

• Message text: CH discount customizing missing for cl. house & co code & card type &.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E277 - CH discount customizing missing for cl. house & co code & card type &. ?

  The SAP error message OQ_E277 indicates that there is a missing configuration related to the discount customizing for a specific combination of characteristics, such as the customer class (house), company code, and card type. This error typically arises in the context of pricing and discount determination in SAP, particularly in the Sales and Distribution (SD) module.
  Cause:
  
  Missing Customizing Entries: The error usually occurs when there are no defined discount conditions for the specified combination of customer class, company code, and card type in the system.
  Incorrect Configuration: The configuration settings for discounts may not have been set up correctly or completely in the system.
  Data Inconsistency: There may be inconsistencies in the master data or transaction data that lead to this error.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for discount conditions.
  Ensure that the discount conditions are properly defined for the specific combination of customer class, company code, and card type.
  You can find this under: Sales and Distribution -> Basic Functions -> Pricing -> Pricing Control -> Define Condition Types.
  
  
  
  Create Missing Entries:
  
  If the required entries are missing, create them in the customizing settings. Make sure to include all necessary details such as condition type, access sequence, and any other relevant parameters.
  
  
  
  Review Master Data:
  
  Check the master data for the customer and ensure that the customer class and card type are correctly assigned.
  Verify that the company code is correctly set up in the customer master record.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, perform a test transaction to ensure that the error no longer occurs and that discounts are applied correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for more detailed guidance on configuring discounts and pricing conditions.
  
  
  
  Seek Help from SAP Support:
  
  If the issue persists after checking the configuration and master data, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO (to access the IMG), VK11 (to maintain condition records), and VD03 (to display customer master data) for troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error message.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the OQ_E277 error and ensure that the discount customizing is correctly set up in your SAP system.