How To Fix OQ_E231 - Reverse the collective document first, before reversing a settlement.

OQ_E231 - Overview

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 231

• Message text: Reverse the collective document first, before reversing a settlement.

What causes this issue?

A collective document or a settlement document that is part of a
collective settlement needs to be "cleared" first, before it can be
reversed.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Reverse the collective document first to free/release the dependent
documents. Then you can reverse the settlement documents.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

OQ_E231 - Details

• The SAP error message OQ_E231, which states "Reverse the collective document first, before reversing a settlement," typically occurs in the context of settlement processing in SAP, particularly when dealing with collective processing of documents in the Project System (PS) or Controlling (CO) modules.
  
  Cause:
  This error arises when you attempt to reverse a settlement document that is linked to a collective document. In SAP, a collective document is a grouping of multiple transactions or postings that are processed together. Before you can reverse the settlement of a document that is part of a collective document, you must first reverse the collective document itself.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Collective Document: Determine which collective document is associated with the settlement you are trying to reverse. You can usually find this information in the settlement document details.
  
  
  Reverse the Collective Document:
  
  Navigate to the transaction or report that allows you to reverse collective documents.