How To Fix OQ_E230 - Process & not handled in complaint processing

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 230

• Message text: Process & not handled in complaint processing

What causes this issue?

Unidentified process. No function module has been implemented to
handle the process.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The program and process assigned to complaint processing in process
control, should be updated to handle the new process.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E230 - Process & not handled in complaint processing ?

  The SAP error message OQ_E230, which states "Process & not handled in complaint processing," typically occurs in the context of complaint management within the SAP system. This error indicates that the system has encountered a process that it does not recognize or cannot handle during the complaint processing workflow.
  Causes:
  
  Configuration Issues: The process type or status may not be properly configured in the SAP system. This could be due to missing entries in the customizing settings for complaint processing.
  Missing Process Type: The specific process type that is being referenced in the complaint may not be defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to execute the specific process related to the complaint.
  Incorrect Data Entry: There may be incorrect or incomplete data entered in the complaint that leads to the system not being able to process it correctly.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction SPRO) and navigate to the complaint processing configuration.
  Ensure that the process types and statuses are correctly defined and that the necessary settings are in place.
  
  
  
  Define Missing Process Types:
  
  If the process type is missing, you may need to define it in the system. This can typically be done in the same customizing area where you check the existing configurations.
  
  
  
  Review User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to perform the actions related to the complaint processing.
  
  
  
  Validate Data Entry:
  
  Review the complaint data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on complaint processing and the error message in question.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing complaints and SPRO for configuration.
  SAP Notes: Check for any SAP Notes related to complaint processing and the specific error message, as they may provide patches or additional guidance.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the OQ_E230 error and implement a solution to resolve it.