How To Fix OQ_E230 - Process & not handled in complaint processing

OQ_E230 - Overview

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 230

• Message text: Process & not handled in complaint processing

What causes this issue?

Unidentified process. No function module has been implemented to
handle the process.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The program and process assigned to complaint processing in process
control, should be updated to handle the new process.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E230 - Process & not handled in complaint processing ?

  The SAP error message OQ_E230, which states "Process & not handled in complaint processing," typically occurs in the context of complaint management within the SAP system. This error indicates that the system has encountered a process that it does not recognize or cannot handle during the complaint processing workflow.
  Causes:
  
  
  Configuration Issues: The process type or status may not be properly configured in the SAP system. This could be due to missing entries in the customizing settings for complaint processing.
  Missing Process Type: The specific process type that is being referenced in the complaint may not be defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to execute the specific process related to the complaint.
  Incorrect Data Entry: There may be incorrect or incomplete data entered in the complaint that leads to the system not being able to process it correctly.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the customizing settings in SAP (transaction SPRO)