How To Fix OQ_E187 - Fee billing document reversal failed with the above reason

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 187

• Message text: Fee billing document reversal failed with the above reason

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E187 - Fee billing document reversal failed with the above reason ?

  The SAP error message OQ_E187, which indicates that "Fee billing document reversal failed with the above reason," typically occurs in the context of billing and invoicing processes within SAP. This error can arise due to various reasons, and understanding the cause is essential for resolving the issue.
  Possible Causes:
  
  Document Status: The billing document you are trying to reverse may be in a status that does not allow for reversal (e.g., already reversed, completed, or locked).
  Dependencies: There may be dependencies on other documents or transactions that prevent the reversal from being processed.
  Authorization Issues: The user attempting the reversal may not have the necessary authorizations to perform this action.
  Configuration Issues: There may be configuration settings in the billing module that are preventing the reversal.
  Data Integrity Issues: There could be inconsistencies or errors in the data related to the billing document.
  
  Solutions:
  
  Check Document Status: Verify the status of the billing document. Ensure that it is eligible for reversal and not already reversed or locked.
  Review Dependencies: Check for any related documents or transactions that may be affecting the reversal process. Ensure that all dependencies are resolved.
  Authorization Check: Ensure that the user has the necessary permissions to perform the reversal. If not, contact your SAP security administrator to grant the required access.
  Configuration Review: Consult with your SAP configuration team to review the settings related to billing document reversals. Ensure that they are set up correctly.
  Data Validation: Perform a data integrity check to ensure that there are no inconsistencies in the billing document or related data. This may involve checking for missing or incorrect entries in the database.
  Error Logs: Check the SAP error logs (transaction SLG1) for more detailed information about the error. This can provide insights into what specifically caused the reversal to fail.
  Consult SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF11 (to reverse billing documents) and VF02 (to change billing documents).
  SAP Documentation: Refer to SAP Help documentation for detailed information on billing processes and error handling.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully reverse the fee billing document.