How To Fix OQ_E149 - No complaint action information could be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 149

• Message text: No complaint action information could be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E149 - No complaint action information could be retrieved ?

  The SAP error message OQ_E149, which states "No complaint action information could be retrieved," typically occurs in the context of complaint management or quality management processes within SAP. This error indicates that the system is unable to find the necessary complaint action information related to a specific complaint or quality issue.
  Causes:
  
  Missing Data: The complaint action information may not have been created or saved in the system. This could be due to incomplete data entry or a failure to save the information properly.
  Incorrect Configuration: There may be issues with the configuration of the complaint management module, leading to the inability to retrieve the necessary data.
  Authorization Issues: The user may not have the necessary permissions to access the complaint action information.
  Data Corruption: There could be data integrity issues or corruption in the database that prevents the retrieval of the information.
  System Bugs: Occasionally, software bugs or issues in the specific version of SAP being used can lead to unexpected errors.
  
  Solutions:
  
  Check Data Entry: Verify that the complaint action information has been correctly entered and saved in the system. Ensure that all required fields are filled out.
  Review Configuration: Check the configuration settings for the complaint management module to ensure that everything is set up correctly. This may involve consulting with a functional consultant or SAP support.
  User Permissions: Ensure that the user encountering the error has the appropriate authorizations to access the complaint action information. This may require adjustments to user roles or permissions.
  Data Integrity Check: Run data integrity checks to identify and resolve any potential corruption or inconsistencies in the database.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. Applying the latest updates can sometimes resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance. Provide them with detailed information about the error, including the steps taken before encountering the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes related to complaint management, such as QM01 (Create Quality Notification) or QM02 (Change Quality Notification).
  Documentation: Review SAP documentation related to complaint management and quality notifications for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the OQ_E149 error in SAP.