How To Fix OQ_E148 - No complaint actions assigned to complaint result &

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 148

• Message text: No complaint actions assigned to complaint result &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E148 - No complaint actions assigned to complaint result & ?

  The SAP error message OQ_E148 "No complaint actions assigned to complaint result &" typically occurs in the context of Quality Management (QM) within SAP when dealing with complaints or quality notifications. This error indicates that there are no defined actions associated with the specific complaint result you are trying to process.
  Cause:
  
  Missing Configuration: The primary cause of this error is that the complaint result you are trying to use does not have any complaint actions assigned to it in the system configuration.
  Incorrect Assignment: The complaint result may not be correctly linked to the appropriate actions in the system.
  Data Entry Error: There may be a mistake in the data entry where the complaint result is not recognized by the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Quality Management > Quality Notifications > Complaint Management > Define Complaint Actions.
  Ensure that the complaint result you are using has the necessary actions assigned to it.
  
  
  
  Assign Actions:
  
  If no actions are assigned, you will need to create or assign the appropriate complaint actions to the complaint result.
  Make sure that the actions are relevant to the type of complaint you are processing.
  
  
  
  Review Complaint Result:
  
  Check the specific complaint result you are trying to use and verify that it is correctly set up in the system.
  Ensure that it is active and properly configured.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on configuring complaint actions and results.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like QM01 (Create Quality Notification) or QM02 (Change Quality Notification) to work with complaints.
  User Roles: Ensure that you have the necessary authorizations to make changes to the complaint actions and results.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in Quality Management.