How To Fix OQ_E140 - No CustDocProcKey was found for customer & in & / & / &. -> Text

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 140

• Message text: No CustDocProcKey was found for customer & in & / & / &. -> Text

What causes this issue?

The system unable to determine the customer document pricing key that
is necessary to determine the pricing procedure to calculate the
fees and disagios.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the customer document pricing key in the customer master record
and check the pricing settings in Customizing.
Maintain either the customer document pricing key in the customer
master record or adjust the pricing settings in Customizing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E140 - No CustDocProcKey was found for customer & in & / & / &. -> Text ?

  The SAP error message OQ_E140 indicates that the system could not find a Customer Document Processing Key (CustDocProcKey) for a specified customer in a particular context. This error typically arises in scenarios involving customer-specific document processing, such as sales orders, billing documents, or other customer-related transactions.
  Cause:
  
  Missing Configuration: The CustDocProcKey may not be configured for the specific customer in the relevant customizing settings.
  Incorrect Customer Data: The customer master data may be incomplete or incorrectly set up, leading to the inability to find the required processing key.
  Data Inconsistency: There may be inconsistencies in the data between different modules or systems, especially if data was migrated or integrated from another system.
  Authorization Issues: The user may not have the necessary authorizations to access the customer document processing keys.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the relevant customizing settings in SAP (usually in the SPRO transaction) and verify that the CustDocProcKey is defined for the customer in question.
  Ensure that the necessary settings for customer document processing are correctly configured.
  
  
  
  Review Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data) and check if all required fields are filled out correctly.
  Ensure that the customer is assigned to the correct sales area and that all relevant data is complete.
  
  
  
  Data Consistency Check:
  
  If data was migrated, perform a consistency check to ensure that all necessary data is present and correctly linked.
  Use transaction codes like SE16 or SE11 to check the underlying tables for any missing entries.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the customer document processing keys. This can be checked in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the CustDocProcKey and its configuration.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, SPRO, and SE16.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution.