How To Fix OQ_E027 - More than one payer is linked to the customer.-> See long text

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 027

• Message text: More than one payer is linked to the customer.-> See long text

What causes this issue?

More than one payer is linked to the customer (the sold-to party).

How to fix this error?

The customer you assign to a clearing house object is allowed to have
only one payer linked to it, but the system indicates that for this
customer more than one payer is linked.
Please use a different customer, one for which only one payer is
linked.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E027 - More than one payer is linked to the customer.-> See long text ?

  The SAP error message OQ_E027 indicates that there is an issue with the customer master data in relation to the payer. Specifically, it means that more than one payer is linked to the customer, which is causing a conflict in the system. This error typically arises in the context of sales and distribution (SD) processes, where a customer is expected to have a single payer assigned for billing purposes.
  Cause:
  
  Multiple Payers Assigned: The primary cause of this error is that the customer master record has multiple payer relationships defined. This can happen if the customer has been set up incorrectly or if there have been changes made to the customer data that have not been properly managed.
  Data Inconsistency: There may be inconsistencies in the customer master data, such as duplicate entries or incorrect relationships between the customer and payer records.
  Configuration Issues: There might be issues in the configuration settings related to customer and payer relationships in the SAP system.
  
  Solution:
  To resolve the OQ_E027 error, you can follow these steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for display).
  Verify the payer information linked to the customer. Ensure that only one payer is assigned.
  
  
  
  Review Payer Relationships:
  
  Use transaction code VD03 (for display of customer in sales area) to check the sales area data.
  Look for any additional payer relationships that may have been inadvertently created.
  
  
  
  Delete or Correct Duplicate Payers:
  
  If you find multiple payers linked to the customer, you will need to delete or correct the duplicate entries. This can be done using transaction code XD02 (to change customer master data).
  Ensure that the correct payer is maintained and that any unnecessary or incorrect payer relationships are removed.
  
  
  
  Check Configuration Settings:
  
  If the issue persists, review the configuration settings related to customer and payer relationships in the SAP system. This may require assistance from a functional consultant or someone with access to the configuration settings.
  
  
  
  Consult Long Text:
  
  The error message suggests checking the long text for more details. You can do this by clicking on the message or using transaction code SE91 to look up the message class and find the long text associated with OQ_E027.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, XD02, VD03, and SE91 for managing customer data and error messages.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to customer master data.
  
  By following these steps, you should be able to resolve the OQ_E027 error and ensure that the customer master data is correctly configured.