How To Fix OQ_E023 - The customer is not created in the specified sales area. -> See text

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 023

• Message text: The customer is not created in the specified sales area. -> See text

What causes this issue?

The customer is not created in the specified sales area yet.

How to fix this error?

Please change your entries or create the customer for the sales area
that you would like to use.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E023 - The customer is not created in the specified sales area. -> See text ?

  The SAP error message OQ_E023 indicates that a customer is not created in the specified sales area. This typically occurs when you are trying to process a sales order, delivery, or any other transaction that requires customer data, but the customer master record does not exist for the specific sales area (which includes the combination of sales organization, distribution channel, and division).
  Cause:
  
  Customer Master Data Missing: The customer master record has not been created for the specific sales area you are trying to use.
  Incorrect Sales Area: The sales area specified in the transaction does not match any existing sales area for the customer.
  Data Inconsistency: There may be inconsistencies in the customer data or the sales area configuration.
  
  Solution:
  
  
  Create Customer in the Sales Area:
  
  Go to the transaction code XD01 (Create Customer - General Data) or VD01 (Create Customer - Sales Area Data).
  Enter the required details, including the sales organization, distribution channel, and division.
  Ensure that you fill in all mandatory fields and save the customer record.
  
  
  
  Check Existing Customer Data:
  
  Use transaction code XD03 (Display Customer - General Data) or VD03 (Display Customer - Sales Area Data) to check if the customer exists in the system and verify the sales area details.
  If the customer exists but not in the required sales area, you can create the sales area data using VD01.
  
  
  
  Verify Sales Area Configuration:
  
  Ensure that the sales area you are trying to use is correctly configured in the system.
  Check if the sales organization, distribution channel, and division are set up properly in the system.
  
  
  
  Consult Documentation:
  
  If you are unsure about the required fields or the process, refer to the SAP documentation or consult with your SAP administrator for guidance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  VD01: Create Customer (Sales Area Data)
  XD03: Display Customer (General Data)
  VD03: Display Customer (Sales Area Data)
  
  
  
  Customer Master Data: It is essential to maintain accurate and complete customer master data for effective sales and distribution processes in SAP.
  
  
  Sales Area: A sales area is defined by a combination of sales organization, distribution channel, and division. Each customer can have different data for different sales areas.
  
  
  By following these steps, you should be able to resolve the OQ_E023 error and ensure that the customer is properly set up in the required sales area.