How To Fix OQ_E011 - No initial or zero values are allowed for a card number range

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_E - IS-Oil SSR : Message pool Payment Card Processing

• Message number: 011

• Message text: No initial or zero values are allowed for a card number range

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_E011 - No initial or zero values are allowed for a card number range ?

  The SAP error message OQ_E011, which states "No initial or zero values are allowed for a card number range," typically occurs in the context of managing card number ranges in SAP systems, particularly in modules related to sales and distribution or financial transactions.
  Cause:
  This error arises when you attempt to create or modify a card number range and the system detects that the initial value or the range specified includes zero or is not properly defined. The card number range is expected to start from a non-zero value, as zero is not a valid starting point for card numbers in many business scenarios.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Card Number Range Configuration:
  
  Navigate to the configuration settings for card number ranges in your SAP system. This is typically found in the customizing (SPRO) settings under the relevant module (e.g., Sales and Distribution).
  Ensure that the initial value of the card number range is set to a non-zero value. 
  
  
  
  Modify the Number Range:
  
  If you find that the initial value is set to zero or is incorrectly defined, modify it to a valid non-zero starting point.
  Save the changes and ensure that the number range is activated.
  
  
  
  Validate the Number Range:
  
  After making changes, validate the number range to ensure that it is functioning correctly and does not produce any further errors.
  
  
  
  Test the Changes:
  
  Perform a test transaction that utilizes the card number range to confirm that the error has been resolved.
  
  
  
  Consult Documentation:
  
  If you are unsure about the correct configuration, refer to SAP documentation or consult with your SAP administrator or support team for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SNRO (Number Range Objects) to manage number ranges in SAP.
  User Authorization: Ensure that you have the necessary authorizations to make changes to number ranges.
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or updates related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By ensuring that the card number range is correctly configured with a valid non-zero initial value, you should be able to resolve the OQ_E011 error effectively.