How To Fix OQ_B024 - User &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_B - IS-Oil SSR : Message pool Service Station Base

• Message number: 024

• Message text: User &1 does not exist

What causes this issue?

No user master record found.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please check in the user master maintenance, transaction su01, that
user &v1& is properly created.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_B024 - User &1 does not exist ?

  The SAP error message OQ_B024, which states "User &1 does not exist," typically occurs when the system is unable to find a user in the user master data. This can happen in various contexts, such as when trying to assign a user to a role, transaction, or when processing a document that requires user identification.
  Causes:
  
  User Not Created: The user specified in the error message has not been created in the SAP system.
  User Deactivation: The user exists but has been deactivated or locked.
  Incorrect User ID: There may be a typo or incorrect user ID being referenced.
  Authorization Issues: The user may not have the necessary authorizations to perform the action, leading to the system not recognizing them.
  Client-Specific Data: The user might exist in a different client, and the current client does not have access to that user.
  
  Solutions:
  
  
  Check User Existence:
  
  Use transaction code SU01 to check if the user exists. Enter the user ID and see if the user master data is available.
  
  
  
  Create User:
  
  If the user does not exist, create the user using transaction SU01. Ensure that all necessary details are filled in, including roles and authorizations.
  
  
  
  Unlock/Reactivate User:
  
  If the user exists but is locked or inactive, unlock or reactivate the user in SU01.
  
  
  
  Verify User ID:
  
  Double-check the user ID for any typos or errors. Ensure that the correct user ID is being referenced in the transaction or process.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to perform the action. This can be checked in the user’s profile in SU01.
  
  
  
  Client Check:
  
  Ensure that you are in the correct client. If the user exists in another client, you may need to switch to that client or create the user in the current client.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU10: Mass User Maintenance
  SUIM: User Information System (to check user roles and authorizations)
  
  
  
  User Roles and Profiles: Ensure that the user has the appropriate roles assigned that allow them to perform the required actions.
  
  
  SAP Notes: Check SAP Notes for any specific issues related to this error message, as there may be patches or updates that address known issues.
  
  
  System Logs: Review system logs for additional context or related errors that may provide more insight into the issue.
  
  
  By following these steps, you should be able to resolve the OQ_B024 error and ensure that the user can be recognized by the SAP system.