How To Fix OQ_B023 - No address found for user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: OQ_B - IS-Oil SSR : Message pool Service Station Base

• Message number: 023

• Message text: No address found for user &1

What causes this issue?

There is no address defined in the user master for user &V1&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Please maintain the address for user &V1& within user master
maintenance (transaction SU01).

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OQ_B023 - No address found for user &1 ?

  The SAP error message OQ_B023, which states "No address found for user &1," typically occurs when the system is unable to find an address record for a specific user in the database. This can happen in various contexts, such as when trying to send notifications, emails, or other communications that require a valid address.
  Causes:
  
  Missing Address Data: The user profile may not have an address maintained in the system.
  Incorrect User ID: The user ID specified in the error message may be incorrect or does not exist in the system.
  Data Synchronization Issues: If the user data is synchronized from another system (like an LDAP directory), there may be issues with the synchronization process.
  User Status: The user may be inactive or locked, which can prevent the system from retrieving their address.
  Authorization Issues: The user may not have the necessary authorizations to access address data.
  
  Solutions:
  
  
  Check User Profile:
  
  Go to transaction code SU01 (User Maintenance) and enter the user ID mentioned in the error message.
  Verify if the address details are filled in the "Address" tab. If not, enter the required address information.
  
  
  
  Verify User ID:
  
  Ensure that the user ID is correct and exists in the system. You can check this by searching for the user in transaction SU01.
  
  
  
  Check User Status:
  
  Ensure that the user is active and not locked. You can check this in the user maintenance screen.
  
  
  
  Address Maintenance:
  
  If the user is part of a specific organizational unit, ensure that the address is maintained in the relevant organizational structure.
  
  
  
  Data Synchronization:
  
  If the user data is synchronized from an external system, check the synchronization logs for any errors and resolve them.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access address data. You may need to consult with your SAP security team.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 - User Maintenance
  SU10 - Mass User Maintenance
  PFCG - Role Maintenance (to check authorizations)
  
  
  
  Documentation: Refer to SAP Help Portal for detailed documentation on user management and address maintenance.
  
  
  User Training: Ensure that users are trained on how to maintain their profiles and address information correctly.
  
  
  By following these steps, you should be able to resolve the OQ_B023 error and ensure that the user has the necessary address information in the system.