How To Fix OPS_SE_IVE005 - Customer Master data could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: OPS_SE_IVE - Invoice Verification Messages

• Message number: 005

• Message text: Customer Master data could not be retrieved

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Function module VIEW_KNVV triggered an exception.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OPS_SE_IVE005 - Customer Master data could not be retrieved ?

  The SAP error message OPS_SE_IVE005, which states "Customer Master data could not be retrieved," typically indicates that the system is unable to access or find the customer master data that is required for a specific operation. This can occur in various scenarios, such as during sales order processing, invoicing, or when trying to access customer-related information.
  Causes:
  
  Data Inconsistency: The customer master data may be inconsistent or incomplete, leading to retrieval issues.
  Authorization Issues: The user may not have the necessary authorizations to access the customer master data.
  Data Deletion: The customer master data may have been deleted or archived, making it unavailable for retrieval.
  System Configuration: Incorrect configuration settings in the SAP system can lead to issues in accessing customer data.
  Technical Issues: There may be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check Customer Master Data: Verify that the customer master data exists and is complete. You can do this by using transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  Review Authorizations: Ensure that the user has the necessary authorizations to access customer master data. This can be checked in the user roles and profiles.
  Data Recovery: If the customer data has been deleted, check if it can be restored from backups or if it can be recreated.
  System Configuration: Review the configuration settings related to customer master data in the SAP system. Ensure that all necessary settings are correctly configured.
  Check for Technical Issues: Investigate any technical issues that may be affecting the system's ability to retrieve data. This may involve checking system logs, database connections, and performance metrics.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error message. SAP frequently releases updates and patches that can resolve known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to customer master data, such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  Documentation: Review SAP documentation and user manuals for additional guidance on managing customer master data and troubleshooting related issues.
  
  By following these steps, you should be able to identify the cause of the OPS_SE_IVE005 error and implement a suitable solution.