How To Fix OPS_SE_IVE005 - Customer Master data could not be retrieved

OPS_SE_IVE005 - Overview

• Message type: E = Error

• Message class: OPS_SE_IVE - Invoice Verification Messages

• Message number: 005

• Message text: Customer Master data could not be retrieved

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Function module VIEW_KNVV triggered an exception.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

OPS_SE_IVE005 - Details

• The SAP error message OPS_SE_IVE005, which states "Customer Master data could not be retrieved," typically indicates that the system is unable to access or find the customer master data that is required for a specific operation. This can occur in various scenarios, such as during sales order processing, invoicing, or when trying to access customer-related information.
  Causes:
  
  Data Inconsistency: The customer master data may be inconsistent or incomplete, leading to retrieval issues.
  Authorization Issues: The user may not have the necessary authorizations to access the customer master data.
  Data Deletion: The customer master data may have been deleted or archived, making it unavailable for retrieval.
  System Configuration: Incorrect configuration settings in the SAP system can lead to issues in accessing customer data.
  Technical Issues: There may be underlying technical issues, such as database connectivity problems or system performance issues.
  
  Solutions:
  
  Check Customer Master Data: Verify that the customer master data exists and is complete. You can do this