How To Fix OPS_SE_APPL_SHP060 - Error accessing web service protocol

SAP Error Message - Details

• Message type: E = Error

• Message class: OPS_SE_APPL_SHP - Proxy Messages for Delivery Services

• Message number: 060

• Message text: Error accessing web service protocol

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OPS_SE_APPL_SHP060 - Error accessing web service protocol ?

  The SAP error message OPS_SE_APPL_SHP060, which indicates an error accessing a web service protocol, typically arises in the context of SAP applications that rely on web services for communication. This error can occur due to various reasons, including configuration issues, network problems, or issues with the web service itself.
  Causes:
  
  Configuration Issues: Incorrect configuration of the web service in SAP or the external system can lead to this error. This includes incorrect URLs, authentication issues, or missing parameters.
  Network Problems: Connectivity issues between the SAP system and the web service endpoint can cause this error. This could be due to firewall settings, DNS issues, or network outages.
  Service Availability: The web service might be down or not responding. This could be due to maintenance, server issues, or other operational problems on the service provider's side.
  Authentication Failures: If the web service requires authentication (e.g., Basic Auth, OAuth) and the credentials are incorrect or missing, this error can occur.
  Data Format Issues: If the data being sent to or received from the web service is not in the expected format (e.g., XML, JSON), it can lead to errors.
  
  Solutions:
  
  Check Configuration: Verify the configuration settings for the web service in SAP. Ensure that the endpoint URL, authentication details, and any required parameters are correctly set.
  Test Connectivity: Use tools like ping, telnet, or curl to test connectivity to the web service endpoint from the SAP server. Ensure that there are no network issues or firewall blocks.
  Service Status: Check the status of the web service. If possible, contact the service provider to confirm that the service is operational and not undergoing maintenance.
  Review Logs: Check the SAP application logs and the web service logs (if accessible) for more detailed error messages that can provide insights into the issue.
  Validate Data: Ensure that the data being sent to the web service is in the correct format and adheres to the expected schema. Use tools like SOAP UI or Postman to test the web service independently.
  Update Credentials: If authentication is required, ensure that the credentials are up to date and correctly configured in SAP.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for the specific web service you are trying to access. This can provide insights into required parameters, authentication methods, and expected data formats.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can offer solutions or workarounds.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.