How To Fix OPS_SE_APPL_SHP038 - Customer time zone or customer required

OPS_SE_APPL_SHP038 - Overview

• Message type: E = Error

• Message class: OPS_SE_APPL_SHP - Proxy Messages for Delivery Services

• Message number: 038

• Message text: Customer time zone or customer required

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message OPS_SE_APPL_SHP038 - Customer time zone or customer required ?

  The SAP error message OPS_SE_APPL_SHP038 typically indicates that there is an issue related to the customer’s time zone or that the customer is required in the context of a specific operation, such as shipping or order processing. This error can arise in various scenarios, particularly when dealing with logistics, sales orders, or delivery processes.
  
  Cause:
  
  Missing Customer Information: The customer data may not be fully maintained in the system, particularly the time zone settings.
  Incorrect Time Zone: The time zone for the customer may not be set correctly, leading to discrepancies in processing times or scheduling.
  
  Configuration Issues: There may be configuration issues in the SAP system that prevent the proper handling of customer-related data.
  Master Data Issues: The customer master data may be incomplete or not properly linked to the relevant sales or shipping documents.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for display).
  Ensure that the time zone is correctly