How To Fix OIO327 - Selected recommended action is not allowed for this return line

SAP Error Message - Details

• Message type: E = Error

• Message class: OIO - Remote Logistics

• Message number: 327

• Message text: Selected recommended action is not allowed for this return line

What causes this issue?

You have selected a recommended action which is not relevant for this
return item. Since the available recommended actions and their relevance
are determined by customizing it is not possible to give exact details
about the error.
It is recommended that some actions are only relevant for rented
materials and others are only relevant for purchased materials. To give
an example; it should not be possible to select a recommended action
which returns a rented material to stock.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select a different recommended action.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OIO327 - Selected recommended action is not allowed for this return line ?

  The SAP error message OIO327, which states "Selected recommended action is not allowed for this return line," typically occurs in the context of processing returns in the SAP system, particularly when dealing with returns management or sales order returns.
  Cause:
  This error can arise due to several reasons, including:
  
  
  Incorrect Return Line Status: The return line may be in a status that does not allow the selected action. For example, if the return line is already processed or completed, certain actions may not be permissible.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that restrict certain actions based on the return type or the status of the return line.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the selected action on the return line.
  
  
  Business Rules: There may be specific business rules defined in the system that prevent certain actions from being taken on return lines under certain conditions.
  
  
  Solution:
  To resolve the OIO327 error, you can take the following steps:
  
  
  Check Return Line Status: Verify the status of the return line. If it is already processed or in a status that does not allow further actions, you may need to take a different approach or consult with your SAP administrator.
  
  
  Review Configuration: Check the configuration settings related to returns management in your SAP system. Ensure that the settings allow the actions you are trying to perform.
  
  
  User Authorizations: Ensure that you have the necessary authorizations to perform the action. If not, contact your SAP security administrator to request the required permissions.
  
  
  Consult Documentation: Review any relevant documentation or guidelines related to returns processing in your organization. There may be specific procedures that need to be followed.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches that may address this error.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to returns processing, such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order).
  Training: Consider training sessions or resources on returns management in SAP to better understand the processes and configurations involved.
  
  By following these steps, you should be able to identify the cause of the OIO327 error and take appropriate action to resolve it.