How To Fix OIO279 - Returns document &1 is being edited by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: OIO - Remote Logistics

• Message number: 279

• Message text: Returns document &1 is being edited by user &2

What causes this issue?

You are trying to change the hold status of an object such as a PM
Order Component or a Requisition Item. The object is linked to a
returns document that would be affected by this change but it is being
edited by another user.

System Response

You cannot change the hold status of this object until the
corresponding returns document is available.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OIO279 - Returns document &1 is being edited by user &2 ?

  The SAP error message OIO279 indicates that a returns document (identified by the document number &1) is currently being edited by another user (identified by user &2). This typically occurs in scenarios where multiple users are trying to access or modify the same document simultaneously, leading to a lock on the document to prevent data inconsistencies.
  Cause:
  
  Document Locking: SAP uses a locking mechanism to prevent multiple users from editing the same document at the same time. If one user is editing the returns document, it will be locked for others.
  Long Processing Time: If the user currently editing the document takes a long time to complete their changes, other users may encounter this error while trying to access the same document.
  Session Issues: Sometimes, a user may have an open session that is not properly closed, leading to a lock on the document.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for the user currently editing the document to finish and release the lock. You can periodically check if the document is available for editing.
  Identify the User: If you have the necessary permissions, you can check which user is currently editing the document. This can be done using transaction codes like SM12 (to view locks) or SM21 (to view system logs).
  Contact the User: If possible, contact the user who is editing the document to see if they can complete their changes or release the lock.
  Release the Lock: If the user is no longer available (e.g., they have logged off unexpectedly), a system administrator can manually release the lock using transaction SM12. However, this should be done with caution to avoid data inconsistencies.
  Check for Background Jobs: Sometimes, background jobs may also hold locks on documents. Ensure that no background processes are causing the lock.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks in the system.
  SM21: To check system logs for any related issues.
  SE11: To check the data dictionary for the structure of the returns document.
  
  
  Documentation: Refer to SAP Help documentation for more details on document handling and locking mechanisms.
  User Training: Ensure that users are trained on how to properly close documents and sessions to minimize locking issues.
  
  By following these steps, you should be able to resolve the OIO279 error and manage document access more effectively in SAP.