How To Fix OIJ_RU803 - Mandatory field 'External Ticket Number' is empty

OIJ_RU803 - Overview

• Message type: E = Error

• Message class: OIJ_RU - Messages for TSW-ETRAN integration

• Message number: 803

• Message text: Mandatory field 'External Ticket Number' is empty

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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OIJ_RU803 - Details

• The SAP error message OIJ_RU803, which indicates that the mandatory field 'External Ticket Number' is empty, typically occurs in the context of SAP's Oil and Gas (OIJ) module, particularly when dealing with ticketing or service requests.
  
  Cause:
  The error arises when a transaction or process that requires an 'External Ticket Number' is executed without providing this mandatory field. This could happen due to:
  
  User Input Error: The user may have forgotten to enter the external ticket number in the relevant field.
  System Configuration: The system may not be configured correctly to handle external ticket numbers, or the field may not be visible or accessible in the user interface.
  Data Migration Issues: If data was migrated from another system, the external ticket numbers may not have been transferred correctly.
  Process Flow: The process being executed may require an external ticket number as part of its workflow, and if the previous steps did not generate or pass this