How To Fix OIJ_RU803 - Mandatory field 'External Ticket Number' is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_RU - Messages for TSW-ETRAN integration

• Message number: 803

• Message text: Mandatory field 'External Ticket Number' is empty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_RU803 - Mandatory field 'External Ticket Number' is empty ?

  The SAP error message OIJ_RU803, which indicates that the mandatory field 'External Ticket Number' is empty, typically occurs in the context of SAP's Oil and Gas (OIJ) module, particularly when dealing with ticketing or service requests.
  Cause:
  The error arises when a transaction or process that requires an 'External Ticket Number' is executed without providing this mandatory field. This could happen due to:
  
  User Input Error: The user may have forgotten to enter the external ticket number in the relevant field.
  System Configuration: The system may not be configured correctly to handle external ticket numbers, or the field may not be visible or accessible in the user interface.
  Data Migration Issues: If data was migrated from another system, the external ticket numbers may not have been transferred correctly.
  Process Flow: The process being executed may require an external ticket number as part of its workflow, and if the previous steps did not generate or pass this information, it will lead to this error.
  
  Solution:
  To resolve the OIJ_RU803 error, you can take the following steps:
  
  
  Check Input: Ensure that the 'External Ticket Number' field is filled in correctly. If you are entering data manually, double-check for any typos or omissions.
  
  
  Review Configuration: Verify that the system configuration allows for the entry of external ticket numbers. This may involve checking the relevant transaction codes or customizing settings in the SAP system.
  
  
  Process Review: Review the process flow to ensure that all necessary steps are completed before reaching the point where the external ticket number is required. If there are prerequisites that generate this number, ensure they are executed.
  
  
  Consult Documentation: Refer to the SAP documentation or user manuals related to the specific transaction or process you are working with. This may provide insights into how the external ticket number is generated or required.
  
  
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration and business processes.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  User Training: Ensure that users are trained on the importance of the external ticket number and how to properly enter it in the system.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.