How To Fix OIJ_RU432 - Amount in customer document &3 does not match calculated amount

SAP Error Message - Details

• Message type: E = Error

• Message class: OIJ_RU - Messages for TSW-ETRAN integration

• Message number: 432

• Message text: Amount in customer document &3 does not match calculated amount

What causes this issue?

You posted a noted item document earlier with the amount that has to be
paid by the customer for the transportation expenses. The amount that
the program currently calculated for this noted item document based on
your current settings does not match the previously posted amount.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You can cancel the document and post it again or ignore this message.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message OIJ_RU432 - Amount in customer document &3 does not match calculated amount ?

  The SAP error message OIJ_RU432, which states "Amount in customer document &3 does not match calculated amount," typically occurs in the context of the SAP Oil and Gas (OIJ) module. This error indicates a discrepancy between the amount recorded in a customer document and the amount that SAP has calculated based on the relevant data.
  Cause:
  
  Data Entry Errors: The amount entered in the customer document may have been input incorrectly.
  Calculation Logic: The system may have a different calculation logic based on the pricing conditions, discounts, taxes, or other factors that affect the final amount.
  Changes in Master Data: If there have been changes in the master data (like customer pricing agreements, tax rates, etc.) after the document was created, it could lead to discrepancies.
  Currency Issues: If there are currency conversions involved, discrepancies can arise due to exchange rate differences.
  Incomplete or Incorrect Configuration: Configuration settings in the OIJ module may not be set up correctly, leading to incorrect calculations.
  
  Solution:
  
  Verify Document Amounts: Check the amounts in the customer document and compare them with the calculated amounts. Ensure that the amounts are entered correctly.
  Review Pricing Conditions: Look into the pricing conditions and ensure that they are set up correctly. This includes checking discounts, surcharges, and taxes.
  Check Master Data: Review the customer master data and any related master data (like material or service master) to ensure that there are no discrepancies.
  Recalculate: If changes have been made to the pricing conditions or master data, try to recalculate the document to see if the amounts align.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the error and potential fixes.
  Debugging: If the issue persists, consider debugging the transaction to identify where the calculation is going wrong.
  Contact Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the OIJ module that may help in troubleshooting, such as OIJ transaction codes for pricing and customer management.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific patches or updates that address known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.